Troubleshooting your connection

If you are ever having a problem getting connected to your internet service, please check the following before calling:

• Check your connections
  

  - Make sure that the power adapter is properly plugged into an outlet/surge protector.

  - Check that the Ethernet cable is plugged into the power adapter and then from the power adapter to your router or your PC.

• Power cycle your radio
  

  - Unplug the power adapter from the outlet/surge protector for 15-20 seconds and plug it back in.

• Other Causes of Problems:
  

  - Storms are likely to cause connections to be slightly interrupted.

  - Lightning and power outages at towers happen occasionally, but we make it a priority to get the problem solved as soon as possible..

• Support is available 24 hours a day, 7 days a week
  

  - Call 260-488-6363 to speak with one of our support staff.